Commitment to Clean

At ATECA Hotel Suites, the health, safety and well-being of our staff, guests, owners and partners is our top priority.

  1. Stringent cleanliness standards have been implemented and monitored across ATECA Hotel Suites using industry leading cleaning and hygiene products and technologies.
  2. Regular deep cleaning is carried out on upholstery, carpets and all bedding.
  3. Comprehensive SAFETY & HYGIENE TRAINING is given to employees to help them protect themselves & our guests.
  4. Proper and regular handwashing is mandatory for all staff members.
  5. Social Distancing measures have been implemented throughout the hotel and specifically in public areas.
  6. Guests are provided with sanitizers, wipes and masks as needed.
  7. Guest temperature measurement practices are in place.
  8. The frequency of cleaning and disinfecting rooms and public spaces has been increased with particular attention to high touch points.

Contactless Services

  1. Contactless payment solutions have been have implemented where possible.
  2. All dining outlets comply with government specified safety and social distancing measures.

Flexible Cancellation

Cancellation is free of charge a day prior to arrival before 1500 hours.

100% cancellation charges applicable for reservations made for stay dates 29th December till 02nd January.

Cancellation policies may vary depending on the rate or dates of your reservation. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance, call the hotel directly or contact Alternatively, you can cancel your reservation online.

Please note that this policy does not apply to travel associated with a Group booking. For guests with Group reservations (e.g., for meetings, events or conferences), please review the booking rate rules and contact the group organizer for more information.

Guests who booked via online travel agents or other third-party travel professionals are advised to contact their booking provider directly for further information.

*Important Information:

  • Some exclusions may apply. May exclude certain special restrictions, peak dates and high demand seasons. Please refer to the property's Rate Details for applicable terms or exceptions, if any, when booking or changing reservations.
  • Individual (transient) guestroom reservation refunds of any kind (e.g., cash or credit voucher) may take up to 90 days from the date of cancellation to be processed. The form and timing of refund may be subject to applicable laws.
  • For group organizer questions on terms or conditions of group contracts, please contact the hotel.

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